Communication
Specification
Establish and maintain communication channels with all relevant stakeholders in the course of business continuity and resilience procedures.
Threat coverage
Architectural relevance
Lifecycle
Data storage, Resource provisioning, Team and expertise
Not applicable
Not applicable
AI applications, Orchestration
Operations, Maintenance, Continuous monitoring
Archiving, Data deletion, Model disposal
Ownership / SSRM
PI
Owned by the Cloud Service Provider (CSP)
The Cloud Service Provider (CSP) is responsible for the design, development, implementation, and enforcement of the control to mitigate security, privacy, or compliance risks associated with cloud computing (processing, storage, and networking) technologies in the context of the services or products they develop and offer. The CSP is responsible and accountable for implementing the control within its own infrastructure/environment. The CSP is responsible for enabling the customer and/or upstream partner to implement/configure the control within their risk management approach. The CSP is accountable for ensuring that its providers upstream implement the control related to the service/product developed and offered by the CSP.
Model
Owned by the Model Provider (MP)
The model provider (MP) designs, develops, and implements the control as part of their services or products to mitigate security, privacy, or compliance risks associated with the Large Language Model (LLM). Model Providers are entities that develop, train, and distribute foundational and fine-tuned AI models for various applications. They create the underlying AI capabilities that other actors build upon. Model Providers are responsible for model architecture, training methodologies, performance characteristics, and documentation of capabilities and limitations. They operate at the foundation layer of the AI stack and may provide direct API access to their models. Examples: OpenAI (GPT, DALL-E, Whisper), Anthropic(Claude), Google(Gemini), Meta(Llama), as well as any customized model.
Orchestrated
Shared Model Provider-Orchestrated Service Provider (Shared MP-OSP)
The MP and OSP are jointly responsible and accountable for the design, development, implementation, and enforcement of the control to mitigate security, privacy, or compliance risks associated with Large Language Model (LLM)/GenAI technologies in the context of the services or products they develop and offer.
Application
Owned by the Application Provider (AP)
The Application Provider (AP) is responsible for the design, development, implementation, and enforcement of the control to mitigate security, privacy, or compliance risks associated with Large Language Model (LLM)/GenAI technologies in the context of the services or products they develop and offer. The AP is responsible and accountable for the implementation of the control within its own infrastructure/environment. If the control has downstream implications on the users/customers, the AP is responsible for enabling the customer and/or upstream partner in the implementation/configuration of the control within their risk management approach. The AP is accountable for carrying out the due diligence on its upstream providers (e.g MPs, Orchestrated Services) to verify that they implement the control as it relates to the service/product develop and offered by the AP. These providers build and offer end-user applications that leverage generative AI models for specific tasks such as content creation, chatbots, code generation, and enterprise automation. These applications are often delivered as software-as-a-service (SaaS) solutions. These providers focus on user interfaces, application logic, domain-specific functionality, and overall user experience rather than underlying model development. Example: OpenAI (GPTs,Assistants), Zapier, CustomGPT, Microsoft Copilot (integrated into Office products), Jasper (AI-driven content generation), Notion AI (AI-enhanced productivity tools), Adobe Firefly (AI-generated media), and AI-powered customer service solutions like Amazon Rufus, as well as any organization that develops its AI-based application internally.
Implementation guidelines
Auditing guidelines
1. Examine the policy for determining stakeholders and participants. 2. Determine if the organization has identified stakeholders and participants. 3. Examine the procedures for communication with identified stakeholders and participants. 4. Verify the establishment of automated notification systems for infrastructure status changes, reviewing the configuration of alerts, distribution lists, and escalation paths. 5. Review evidence of communication templates prepared for different infrastructure incident scenarios, ensuring they include appropriate technical detail and clarity for different stakeholder groups. 6. Assess the implementation of infrastructure status dashboards or notification systems, confirming their functionality, accessibility during disruptions, and inclusion of relevant infrastructure components. 7. Verify documentation of contact information for all dependent stakeholders is maintained, regularly updated, and accessible during outages. 8. Review records from past infrastructure incidents or exercises to confirm that communication procedures were followed, stakeholders were notified promptly, and regular updates were provided during extended incidents. 9. Confirm that alternative communication channels are established for scenarios where primary communication systems are unavailable.
Standards mappings
All 42001: A.8.5 All 42001: A.10
Addendum
N/A
Article 17 (i) (procedures for reporting serious incidents) Article 55 (c) (reporting serious incidents) Article 73 (reporting serious incidents)
Addendum
Establish communication with stakeholders and participants in the course of business continuity and resilience procedures.
GV-2.1-001 GV-6.2-003
Addendum
Extend the communication requirements to explicitly cover the communication of business continuity events and procedures—including specifying roles, points‐of‐contact, and escalation channels—beyond standard GAI incident scenarios.
C4 PC-01 BCM-01 BCM-03
Addendum
N/A
AI-CAIQ questions (1)
Are communication channels with all relevant stakeholders established and maintained in the course of business continuity and resilience procedures?